• MSPA TECHNOLOGY

• PRODUCT DETAILS

• SPECIFICATIONS

• PACKAGE CONTENT

• ACADEMY

• HEALTH BENEFITS

• FAQ'S

• • 

    Wired Controller

  • 

    Heat Tech

    
    
    
  • 

    Quick Inflation

  • 

    Energy Saving Timer

  • 

    Smart Filtration

  • 

    Child Safety Lock

  • 

    Anti-Icing System

  • 

    Antibacterial

  • Control panel is a wired controller, to be stored outside of the tub. You can use the integrated wired controller to easily access all the functions. We have minimized the setup process.

  • MSpa has applied the PTC (Positive Temperature Coefficient) technology on all spa products. It provides you with a warm and comfortable spa experience and ensures a quick heat-up function.

  • No time-consuming installation. Benefiting from the patented self-inflation function, simply remove the spa from its box, plug in, rotate the knob, press the button and watch your spa to be inflated in minutes!

  • Can set the time to wake up the Spa and start to heat the water. The wired controller allows user to set time to turn on the heating function in next up to 99 hours.

  • Advanced 4-hour auto-filtration function with the new filter cartridge featuring 90 pleats, and a filtration area of 0.3m2 which is the most efficient filtration system in the market.

  • Is equipped with the children safety lock allowing parents to lock the hot tubs. In children safety mode, the controller is locked, and all buttons will not work. The spa will perfectly retain its previous status!

  • When the water temperature is lower than 1°C, the heater runs automatically until the water is heated up to 3°C . This will help prevent water from freezing. The circulation system, pump and pipe will be saved.

  • Antibacterial fabric is applied to the inner liner of MSpa. The fabric can release bactericidal component, which will help reduce 99% of the reproduction of bacteria. This conforms to ISO 22196:2011

  

  
  
  
  _
  ANTI-ICING
  SYSTEM

  When the water temperature is lower than 1°C (33.8°F),
  the heater runs automatically until the water is heated
  up to 3°C (37.4°F). This will help prevent water from
  freezing. The circulation system, pump, and pipe will
  be saved.

  _
  SMART
  FILTRATION

  To ensure the best quality of water in the spa, the filter
  cartridge is suggested to be cleaned after each use
  and replaced every 3-5 days.
  Feel hard to follow the tips each time? Don’t worry
  there will be a reminder popping up at least once a
  week when spa keeps working.

  
  

  
  
  
  _
  QUICK INFLATION
  SYSTEM

  No time-consuming installation.
  Benefiting from the patented self-inflation function,
  simply remove the spa from its box, plug in,
  rotate the knob, press the button and watch your spa
  to be inflated in minutes!

  

  _
  PTC HEATING TECHNOLOGY

  MSpa has applied the PTC (Positive Temperature Coefficient) technology on all spa products. It provides you with a warm and comfortable spa experience and ensures a quick heat-up function.
  High Efficiency Ceramic Heating Technology
  1.Higher Heating Performance Compared to Stainless Steel Heating Element
  2.Energy Saving and Low Cost of Operation
  3.Longer Service Life
  4.MSpa PTC Patent
  5.Five Key Safety Protection
  6.Heater Protection
  7.Temperature Assurance
  8.Maximum Temperature Protection
  9.Double Insulation Construction
  10.Grounding Protection for Core
  11.Total Disconnection of Water and Electricity

  

  
  
  _
  PLUG & PLAY
  SYSTEM

  Take your hot tub anywhere.
  Benefiting from our patented self-inflation function,
  you just need to remove the spa from its box,
  plug in, and watch it inflate in minutes!

  
  
  
  
  _
  ANTIBACTERIAL
  FABRIC

  Antibacterial fabric is applied to the inner liner
  of MSpa. The fabric can release bactericidal
  components which help reduce 99% of the
  reproduction of bacteria. ISO 22196-2011.

  

  

  
  
  _
  ALL-AROUND
  BUBBLING DESIGN

  360-degree air jet system fills the spa with thousands of bubbles,
  staggered jets push bubbles into the center of the spa,
  creating a balanced, all-encompassing body massage.

  
  
  
  
  
  
  _
  WIRED
  CONTROLLER

  Control panel is a wired controller, to be stored outside of the tub.
  You can use the integrated wired controller to easily access all the functions.
  We have minimized the setup process.

  

• SILVER CLOUD, of DELIGHT SERIES, Hot Tub & Spa - 4 persons. All in one piece with convenient wired controller. 118 air jets, 700W Massage Air Blower with all around bubbling design & Smart filtration. Quiet heating technology with built in 1350W water heater. Charcoal Grey Rhino-Tech 6-layer reinforced PVC material. An elegant round design and clean lines, offers a hint of contemporary design that blends well with a wide variety of home or garden décors. Offers air bubble massage by delivering thousands of bubbles to massage body for an invigorating experience. The strategic placement of air jets on the lower perimeter of the spa creates a bathing experience that stimulates release of muscle tension. Choose the compact round size of Silver Cloud for faster water heating, with built-in control system, whisper quiet technology, accompanying the acoustic of ultimate relaxation experience. Great Hot Tub & Spa product from the same company as Aqua Marina Brand for outdoor water sports.

  

  ANTIBACTERIAL FABRIC: Antibacterial fabric is applied to the inner liner of MSpa. The fabric can release bactericidal component, which will help reduce 99% of the reproduction of bacteria. This conforms to ISO 22196:2011
  WIRED CONTROLLER: Control panel is a wired controller, to be stored outside of the tub. You can use the integrated wired controller to easily access all the functions. We have minimized the setup process.
  TIMER FUNCTION - LESS WAITING, MORE ENJOYEMENT: Can set the time to wake up the Spa and start to heat the water. The wired controller allows user to set time to turn on the heating function in next up to 99 hours.
  CHILDREN SAFETY LOCK: Is equipped with the children safety lock allowing parents to lock the hot tubs. In children safety mode, the controller is locked, and all buttons will not work. The spa will perfectly retain its previous status.
  PATENTED PLUG & PLAY TECHNOLOGY: No time-consuming installation. Benefiting from the patented self-inflation function, simply remove the spa from its box, plug in, rotate the knob, long press the button “ ”, and watch your spa to be inflated in minutes!
  ANTI-ICING SYSTEM: When the water temperature is lower than 1°C, the heater runs automatically until the water is heated up to 3°C . This will help prevent water from freezing. The circulation system, pump and pipe will be saved.
  WHISPER QUITE DESIGN: MSpa continues innovation, challenging the technology and design. Starting from basic function again, with energy consumption in mind, and super quiet spa idea, we introduced the new Whisper Quiet Feature.
  PTC HEATING TECHNOLOGY: MSpa has applied the PTC (Positive Temperature Coefficient) technology on all spa products. It provides you with a warm and comfortable spa experience and ensures a quick heat-up function.
  1. High Efficiency Ceramic Heating Technology
  2. Higher Heating Performance Compared to Stainless Steel Heating Element
  3. Energy Saving and Low Cost of Operation
  4. Longer Service Life
  5. MSpa PTC Patent
  6. Five Key Safety Protection
  7. Heater Protection
  8. Temperature Assurance
  9. Maximum Temperature Protection
  10. Double Insulation Construction
  11. Grounding Protection for Core
  12. Total Disconnection of Water and Electricity
  ALL AROUND BUBBLE DESIGN: Proprietary 360-degree air jet system fills the spa with thousands of bubbles, staggered jets push bubbles into the center of the spa, creating a balanced, all-encompassing body massage.
  SMART FILTERATION: Advanced 4-hour auto-filtration function with the new filter cartridge featuring 90 pleats, and a filtration area of 0.3m2 which is the most efficient filtration system in the market.
  FILTER CARTRIDGE CHANGING REMINDER: To ensure the best quality of water in the spa, the MSpa controller is equipped with the filter cartridge changing reminder, to change filter cartridge every 150 hours.

• 
  
  
  

  MODEL	D-SC04
  DIMENSIONS	1.80m x 0.70m / 71" x 28"
  WATER CAPACITY	700 Litres / 184 Gallons
  NET WEIGHT	26Kgs / 57.3 Lbs
  JETS	118 Air Jets
  SEATING CAPACITY	4
  HEAT INCREASING RATE	2.5- 3.5°F/Hour
  CONTROL SYSTEM	110 - 120V | 60Hz
  HEATER	1350W
  MASSAGE AIR BLOWER	700W
  FILTER PUMP	24V / 50W
  INFLATION	Plug and Play Technology | PTC Heating Technology
  CERTIFICATION	ETL,ISO9001 Certified

• 

• HOW-TO VIDEOS

• Awesome Hot Tub Health Benefits for your Physical and Mental Wellness

  Not just for summer parties. Did you know, hot tubs and hydro spas also offer a ton of amazing physical and mental health benefits?

  After the hustle and bustle of a long day combined with all the uncertainty and worry that this year has brought, a soak in your inflatable spa is just what you need to escape it all. Aside from comfort, this getaway may actually be doing a lot more good than you realise!

  Here’s some of our favourite inflatable spa benefits:

  Improved Emotional Health

  

  We know a soak in your inflatable spa brings a deep sense of relaxation, but did you know soaking can also help improve your sleep quality, reduce stress, and improve mental clarity?

  Sleep. Studies testing body heating as a treatment for insomnia in adults found that hot baths significantly affected sleep quality and restfulness. Hot tubs help to raise your core body temperature which in turn helps you relax and fall asleep easier.

  Stress. A soak in your spa eases tension while bubble jets massage away mental stress to bring a sense of calm and balance.

  Clarity. Hot tubs can improve overall circulation, and that includes increasing blood flow to the brain. It’s been said that increased blood flow to the brain can assist with cognitive functions.

  Cardiovascular Health

  A simple soak in your spa can help to raise your heart rate and lower blood pressure. A study conducted on 21 patients showed a significant drop in blood pressure, putting hypertensive patients back in normal ranges, from just 10 minutes of soaking.

  Soaking also promotes good circulation as the hot water increases your body temperature and dilates blood vessels helping to carry vital nutrients to your cells and organs.

  Pain Relief

  

  Doctors and physical therapists may suggest a relaxing soak to help ease muscle and joint pain and relax muscle tension. Some health conditions such as arthritis and fibromyalgia may also benefit from warm water therapy.

  Rehabilitation and Recovery

  Love working out? Your inflatable spa can benefit muscle recovery and rehabilitation so you can get back to it fresher than ever. Increased blood flow and circulation promotes healing of injured tissues and rehab of damaged muscles and joints.

  Calorie Burn

  While it’s no total replacement for exercise, some studies show that soaking in a bath may burn as many calories as a 30-minute walk. A soak in your inflatable spa might help metabolism and is a great option for those days you are unable to get your walk or run in.

  Precautions

  Despite all these benefits, it’s important to evaluate your current health and unique circumstances. If you are not sure if an inflatable spa is right for you, be sure to consult your general practitioner.

  Please consult your general practitioner if you have heart disease, heart complications, open wounds, infection, or are currently pregnant.

  Hot Tub Safety

  Before using any inflatable spa, ensure that it is clean and has been properly maintained. Check out our last blog, 5 Tips for Owning an Inflatable Hot Tub, for how to keep your spa in top condition.

  To maximize your benefits and ensure you are getting the most out of your hot tub soaks:

  Keep it short. At high temperatures, you’ll want to limit your soaks to under 15 minutes, even less if you’re just starting out. If you feel any lightheadedness, nausea, skin inflammation or difficulty breathing you should get out of your spa immediately.

  Set a comfortable temperature. There’s no need to burn yourself in hot water to benefit. In fact, doing so is more detrimental than good! Keep water under 40°C to stay safe.

  Hydration, hydration, hydration. It’s hot in there! Make sure you drink ample amounts of water before and during your soaking sessions.

  Find your Hot Tub

  

  Your inflatable spa can be an amazing benefit to your mental and physical health. Are you ready to try hot tub and hydrotherapy? Find your MSpa using our Spa Finder.

• • General
  • Setup
  • Heating
  • Maintenance
  • Filter
  • Safety
  • Spa Water
  • Warranty
  • Troubleshooting

  • How Do I Know Which MSpa Range is Right for Me ?

    MSpa has the most extensive product line in the portable spa industry. From the most cost-effective COMFORT series to the highly intelligent and luxurious MUSE series, it is easy to find the model of your choice in terms of function, design and sizes.
    
    COMFORT: The budget-friendly line with the most classic styling and practical features.
    
    URBAN: A line of intelligent models incorporating the latest technologies that you can only find in MSpa (M-One smart tub, O-Zone generator, etc.), designed to bring you a sophisticated lifestyle and comfortable hydrotherapy experience.
    
    PREMIUM: The unparalleled leather styling covers and unique features make PREMIUM the most iconic line of MSpa. It is the perfect choice for modern décor and decent lifestyle.
    
    MUSE: Owning one of the MUSE series means you don't need to consider any other similar products. There is no one else in the market that can compete with these models which have the most powerful hydro jet and all the latest technologies.
    
    FRAME: The FRAME series features a distinctive design and extremely durable pool material. The clean and crisp looks make them perfectly match a modern style home. This is the best choice if you want a spa unlike any other.
    Can I Use My Mspa Indoors & Outdoors ?

    You can use an MSpa hot tub both outdoors and indoors. Whilst most of our customers set them up in their gardens either on a hard surface such as a patio or on their grass, a number of customers also set them up in a summer house, shed or garage. For use indoors, you should take particular time and care to consider factors such as drainage and ventilation. .
    How Many People can Fit in an Mspa ?

    This depends on the model you choose. Please use our hot-tub-finder to select your desired spa.
    
    In general, MSpa can fit 2-6 persons:
    2-persons: NEST
    4-persons: TEKAPO(4P), BERGEN(4P),
    6-persons: TEKAPO(6P), BERGEN(6P), OTTOMAN, STARRY(2021 version),SOHO, CAMARO, EXOTIC, VITO, RIMBA, AURORA(2021 version), CARLTON, MONO, TUSCANY.
    What is the Age Limit for Children?

    An MSpa is not a paddling pool or a toy and therefore is not suitable for children under 8 years old.
    What is the Age Limit for Children?

    An MSpa is not a paddling pool or a toy and therefore is not suitable for children under 8 years old.
    What is the Difference Between Air Bubbling & Hydro Jets?

    All MSpa models come with Air bubbling system. It is a proprietary 360 degree airjet system fills your spa with millions of bubbles, creating a balanced, all-encompassing body massage. On the high-end series, you can adjust the level of bubbling speed for a customized message experience.
    
    Hydro Jet includes jet nozzles in positions within the liner. When this function is turned on, the pump circulates a high-pressure combination of water and air which is then released through the jets. These jets can be adjusted in both directions and pressure. Our MUSE series come with both Air Jet and Hydro Jet system to provide a vigorous massage.
    Do all Spas Come with a Timer Function ?

    All MSpa models released in 2019 and onwards come with the Timer Function. You can easily set the time to wake up the spa to start heating the water. Featuring the intergrated chip, an Mspa allows users to adjust the number of hours before heater activation from 1 to 99 hours.
    Do the Spas have Built-in Seats

    All MSpa models (expect TUSCANY) released in 2020 and onwards come with a cushioned floor. CAMARO/EXOTIC and all the models of URBAN/FRAME series come with integrated seat cushions to provide great comfort during periods of long use.
    Is the Spa Comfortable & Easy to Get In & Out of?

    Known as hydrotherapy, a MSpa helps relieve the effects of Arthritis by utilising the properties of warm water in order to facilitate the improved movement of joints which are stiff, ache or are painfully swollen. The cushioning in the base of the spa is suitable for periods of extended use. All MSpa models (expect TUSCANY) released in 2020 and onwards come with a non-slip bottom providing extra friction between the foot and the spa floor. For those who suffer from arthritis or struggle to move, we recommend an MSpa Wicker Step as it can provide extra assistance and support when entering and exiting the spa.
    How Long Does an MSpa Last?

    It is very important that an MSpa is stored correctly and looked after throughout its life. An MSpa can be enjoyed for many years if it is well maintained and cared for.
    Can I Use My MSpa During Winter?

    It is suggested not to leave or set up your Mspa in temperatures lower than 4°C (39.2°F). However, as long as the spa is power on, once the water temperature is lower than 1°C (33.8°F) the ANTI-ICING system will be automatically activated to heat the water up to 3°C(37.4°F). This system will prevent the water from freezing and protect the control box.If you wish to use your MSpa in winter always make sure it is protected either on a raised platform in a sheltered or covered area.
    Can I Leave My Mspa During Sunlight?

    No, do not leave your MSpa in direct sunlight as this can cause damage to its liner.
    How Much Does an MSpa Weigh When Filled (80%) with Water

    TEKAPO - 4P 671kg /1479lbs
    TEKAPO - 6P 953kg /2101lbs
    BERGEN - 4P 721.5kg /1591lbs
    BERGEN - 6P 954kg /2103lbs
    OTTOMAN 954kg /2103lbs
    STARRY 954.5kg /2104lbs
    NEST 579kg /1276lbs
    VITO 964kg/ 2125lbs
    RIMBA 964kg /2125lbs
    AURORA 964.4kg/ 2126lbs
    CARLTON 972kg /2143lbs
    OTIUM 972kg /2143lbs
    MONO 968kg /2134lbs
    TUSCANY 1172kg /2584lbs
    Is the Spa Noisy When Switched On?

    By featuring the Whisper Quiet Technology and a built-in control box wrapped by the pool liner, an Mspa is the quietest portable spa that you can find.
    Can I Add Accessories to My MSpa?

    We have plenty of accessories to choose from for an Mspa, including Heat Preservation Mat, Ice Box and Cup Holder, Floating Lamp, and Wicker Surrounding Units. Explore our MSpa Accessories and see how you can customize an MSpa to suit your needs.

  • How Easy to Set up an MSpa

    We bet you cannot find any other hot tub that is as easy to set up as an MSpa. Thanks to the world's first built-in control box, MSpa hot tubs allow you to skip the annoying pipe connection and pump installation and complete inflation by just pressing one button. Please refer to your user manual for specific set up information or watch our how-to videos.
    Where is the Best Place to Set up my MSpa?

    Suitable Surface: A smooth, flat, even surface that is capable of uniformly supporting the entire filled weight of your MSpa plus the weight of the users. Positioning your MSpa on an uneven surface can cause unequal pressure on one side of the hot tub which will increase the likelihood of your liner failing.
    
    Power Supply: You need to consider having a power supply that is close enough for the cable to reach (approx. length of the cable is 5.1m) but also far enough away so that water cannot splash into the socket.
    
    Surroundings: Placing your MSpa near a windbreak such as a fence will help to reduce wind exposure, helping it to retain more heat and in turn help to reduce your running costs. You should also consider where you will drain the water when required. .
    Do I Need a Flat Surface to Place My MSpa?

    Yes, an MSpa must be placed on a completely flat and solid surface.
    How Long Does It Take to Fill My MSpa?

    It varies on different spa models and your water pressue, usually it will take approximately 1 hour to fill up to the minimum line.
    Do I Need a Flat Surface to Place My MSpa?

    Yes, an MSpa must be placed on a completely flat and solid surface.
    How Do I Know When the Spa is Properly Inflated?

    The manometer attached on the valve cap or inflation hose will show the spa inflation status. Please refer to the user manual or read instructions printed beside the air valve. Always read the manometer to ensure that the spa is filled at the proper air pressure for the conditions.
    
    NOTE: Over-inflation can cause damage to spa liner. Complaints caused by mis operation will not be covered by the warranty.
    Is it Easy to Drain an MSpa?

    Simply use the drain adapter to attach a hosepipe to the spa then open the stopper cap to the inside of the spa to allow for the drainage of the majority of the spa’s water. Any remaining water can then be tipped out from the spa. Alternatively, a Pool and Drain Pump can be used to extract the water.
    How Do I Inflate the Inflatable Bladder ( Optional )?

    If your spa comes with a standard inflatable bladder, check your user manual for guidance. If you purchased the bladder separately, please make sure you have inflation hose or foot pump. There is no single hose adaptor for DELIGHT series spas, you can purchase an extra foot pump to inflate the bladder.

  • How Long Does It Take to Heat up ? (e.g. fins, bags, pumps)

    This can vary greatly depending on the temperature of fresh water that goes into the hot tub, the ambient air temperature and which MSpa model you have (the higher the capacity of water, the longer the hot tub will take to heat up).
    
    The MSpa heats the water via a circulating pump and heats up at approx. 1.5-2°C/h (3-4°F/h) per hour. Ensuring that the spa is well insulated and that the Lid is on will also greatly help!
    How can I Heat up My MSpa Efficiently?

    To reduce waiting time, it is suggested to use the heat preservation mat and the inflatable bladder for more efficient heating up.
    
    For Lite/Comfort/Delight series, a heat preservation mat or an inflatable bladder is not a standard accessory in the package. You can always purchase one from our local dealers or after-sale service center. .
    Can the Heat & Air Bubble Message System Stay on at the Same Time?

    Yes, all MSpa can heat and activate the bubble massage at the same time.
    Can the Heat & Hydro Jet Message System Stay on at the Same Time ?

    Yes, all the spa models from the ELITE and MUSE series can heat and activate the Hydro Jet Massage system at the same time.
    Why is the Spa Heating up Higher than the Set Temperature?

    When heating the water, the water in the spa circulates continuously, so the actual water temperature may vary from the detected water temperature (shown on the LED display) by as much as approximately 1°C.
    
    When the heating temperature exceeds the set value, the heating function will stop and the heater will be at rest. When the water temperature is lower than the set temperature, it will automatically reheat to the set value.
    
    In rare cases, if the temperature shown on the LED display is much higher than the set value, please stop using the spa and contact your service center.

  • Is an MSpa is Easy to Clean & Maintain ?

    Our range of inflatable hot tubs are very easy to maintain and are all supplied with a user manual with maintenance instructions. You can also watch the instruction videos by visiting MSPA SUPPORT.
    How Much Does It Cost to Maintain & Run an Inflatable Hot Tub?

    The running costs will vary depending upon your electric tariff, the amount of usage and how well insulated the spa is from the cold. We estimate it can cost around €1 per day to run based on feedback we have from our customers.
    Can I Leave My MSpa Unattended for a Long Period of Time?

    If you intend to leave the spa for more than 2 weeks, it is better to drain and deflate the spa. Store it properly for the next time use.
    
    If you only intend to leave the spa for a few days, it is suggested putting the spa on Standby mode (spa is powered on with no function activated). The smart filtration system and anti-icing system will look after your spa.
    
    At the same time, please do the followings:
    - put the top lid on to prevent raining, falling leaves, etc.
    - slightly release some air to prevent over-inflation from heat or direct sunshine.
    Does the Spa Need Constant Power to Stay Inflated?

    No, an MSpa does not require the pump to be on constantly to be kept inflated. The pump can be used however at initial setup to inflate the spa in 1 to 2 minutes.
    Can I Add More Air when It is Full of Water ?

    Yes. You can simply add air to the spa in the same way as when you initially inflated the spa until the manometer points to the GREEN section.
    Can the MSpa be Left out all Year Round?

    The entire MSpa is waterproof. However, if you are expecting a very large amount of rain or bad weather it is recommended that you bring the spa indoors. Constant adverse weather conditions could damage the spa and pump and they should not be used in temperatures below 4°C. .
    How Do I Deflate & Store My MSpa During the Winter?

    Drain and deflate the spa, clean it with a mild non-abrasive cleaner, and then rinse thoroughly. After the spa is dry, put it into the original box with all accessories.
    
    Store the spa and accessories in a dry, temperature-controlled environment, between 0°C and 40°C (32°F - 104°F). We recommend storing the spa with desiccant.
    Can I Leave My Spa on All the Time?

    If you want to use the spa regularly, the most economical and effective way is to keep the spa heater on. It will keep the water temperature at the desired set point. This is very important, especially in cold regions.
    
    If you plan to use the spa after a period of time, it is suggested to put the spa on standby mode (spa is powered on with no function activated). The smart filtration system will automatically run for 60 minutes after a few hours to keep the water clean. The anti-icing system will automatically heat the water up to 3°C when water temperature drops below 1°C.
    
    NOTE: When the temperature is extremely low and the spa is filled with water, be sure to turn on the heater or put the spa on standby mode.
    How often should I Change the Filters?

    Filters should be cleaned after every use, using running water to remove any small particles of debris. If the filters are used for too long they will get dirty and deteriorate, meaning the quality of water is not being maintained effectively. Dirty filters can also cause F1/E1 errors to appear on the pump. If you are unable to clean the filters, these should be replaced.

  • Where should I Install the Filter Cartridge ? Does the Filter Cartridge have Mesh Cover ?

    The filter cartridge should be installed to the water inlet on the inside of tub wall. Refer to the filter chart to see how to correctly install a filter cartridge.
    
    There are several versions of filter cartridges on the market. Refer to the chart below to choose the right filter cartridge for your spa. Please remove the fully enclosed mesh cover if your spa comes form the LITE or COMFORT series.
    Does the Built-in Control Box Filter the Water?

    An Mspa filters the water via a replaceable filter cartridge. The filter unit will automatically turn on when HEATER / UVC / OZONE function is turned on.It can also be turned on separately by pressing the FILTER button. .
    Can I Leave the Pump Running all the Time?

    If you want to use the spa regularly, the most economical and effective way is to keep the spa heater on. It will keep the water temperature at the desired set point. This is very important, especially in cold regions.
    
    If you plan to use the spa after a period of time, it is suggested putting the spa on Standby mode (spa is powered on with no function activated). The smart filtration system will automatically run for 60 minutes after a few hours to keep the water clean. The anti-icing system will automatically heat the water up to 3°C when water temperature drops below 1°C.
    
    NOTE: When the temperature is extremely low and the spa is filled with water, be sure to turn on the heater or put the spa on standby mode.
    How Long Do Filters Last?

    It depends on their maintenance regime and water conditions. A filter should be cleaned after every use or at least every other day.

  • What Electric Supply Do I Need to Run My MSpa

    You should always use a grounded socket with PRCD protection. All of our pumps come with a built-in RCD unit as a safety measure. The socket that the hot tub is being plugged into should be grounded. It's better the socket is with a waterproof cover. Or it should be placed somewhere hardly sprayed by the water from the spa.
    
    We recommend getting a qualified electrician to install a grounded outdoor waterproof socket with RCD protection (this should always be done by a qualified electrician).
    Can I Use an Extension Cord?

    No, extension cables cannot be used with MSpa. The MSpa pumps come with a 5.1-meter cable which is usually sufficient for customers to reach their nearest grounded socket with RCD protection. If the cable is not long enough, we recommend getting a qualified electrician to install a grounded outdoor socket with RCD protection. The socket that the hot tub is being plugged into should be grounded. It's better the socket is with a waterproof cover. Or it should be placed somewhere hardly sprayed by the water from the spa .
    What is a PRCD?

    All of our spas are fitted with a plug and a PRCD (portable residual current device) with a tripping current of 10mA. This is a cut-out device in the event that water comes into contact with the electrical supply to your inflatable hot tub.
    Is the Spa & PRCD Waterproof?

    MSpa has an IPX5 water-resistant rating, meaning it can resist a sustained, low-pressure water jet spray. Therefore, the spa can be placed outdoor in light rain.
    
    However, do not turn on the bubble function without any rainproof facilities above. This is because the rain in the air is also sucked into the pump, causing the bubble generator to get damp and rusty which could result in malfunction and void your warranty.
    
    Although the plug with PRCD also has an IPX5 rating, it should not be submerged into deep puddles .

  • How Do I Maintain the Water in Daily Basis?

    
    We normally suggest Chlorine or bromine for water treatment. They are powerful sanitiser which is necessary to keep your hot tub clean and healthy. Just be reminded that chlorine and bromine sanitizing products shall never be mixed up together in MSpa. Make sure customers drain the spa and refill it with fresh water before switching chlorine to bromine, and vice versa.
    Specific water treatment measures could be referrred on our user manual.
    
    1. WATER SANITATION
    The spa owner must regularly check and keep the spa water sanitized with scheduled maintenance (daily, if necessary). Adding
    sanitizer or other chemicals will control bacteria and the reproduction of viruses in the spa water. Maintaining the correct water
    balance through the appropriate use of sanitizers is the most important factor in maximizing the life and appearance of the spa and
    ensuring clean, healthy and safe water. Adopting the proper technique is important for testing and treating the spa water. Contact
    your spa professional if you have any questions on chemicals, sanitizers, test kits or test procedures.
    
    2. WATER BALANCE
    Follow the instructions below to maintain your spa water.
    
    NOTE
    - A low pH will damage the spa tub and pump. Any damage resulting from a chemical imbalance will void the warranty.
    - A high pH (hard water) will result in white coagulations inside the filter pump, which may lead to pump damage.
    
    3. WATER TREATMENT
    - It is good practice with an existing spa to keep all air jets open and valves closed to allow chemically treated water to flush through all pipework.
    - Always follow the chemical manufacturer’s directions, and the health and hazard warning.
    - Bromine are highly recommended for TEKAPO / BERGEN.
    - Never mix chemicals together. Add the chemicals to the spa water separately. Thoroughly dissolve each chemical before adding it to the water.
    - Please note that chlorine and bromine products should never be mixed. This is extremely dangerous. If you usually use chlorine-based products and you want to switch to bromine-based products, or vice versa, it is essential that you change the spa water first.
    - Do not add chemicals if the spa is occupied. This can cause skin or eye irritation.
    - Do not overuse chemicals or use concentrated chlorine. This can damage the spa tub and cause potential hazard to your skin.Improper chemical use will void the warranty
    How often Do I Need to Change the Water?

    The frequency to change the spa water can vary due to different usage ways of the spa and different chemical balance of the water. If properly filtered and chemically balanced, no need to change the water throughout the whole summer season. The frequency to change water can be reduced by keeping the spa covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean, and replacing the cartridge when needed.
    Do I Need to Use Chemicals? Why?

    Featuring the UVC sanitizer and the built-in O-Zone generator, an MSpa is the most intelligent portable hot tub in terms of self water treatment allows you to spend less time on monitoring the water quality. However, no matter how often or long you plan to use your hot tub, it is essential to treat the water in your MSpa using Chemicals.
    
    Chemicals are a highly effective way to treat your MSpa, as they eliminate any harmful bacteria that can grow in warm water. (It takes you only 5-10 minutes per week for water maintenance by using MSpa all-in-one water treatment package.) .
    Do I have to Use Chlorine/Bromine in My MSpa?

    Chlorine or bromine is a powerful sanitiser which is necessary to keep your hot tub clean and healthy. However, chlorine and bromine sanitizing products shall never be mixed up together in MSpa. Make sure you drain the spa and refill it with fresh water before switching chlorine to bromine, and vice versa.
    What are the Recommended Chemicals & Accessories for MSpa Hot Tub?

    It is recommended to use the MSpa all-in-one chemical treatment kit and our genuine cleaning accessories. Chemicals from other brands will also work. Please read carefully and follow the user guide provided by the manufacturers.

  • What Happens if I have a Question or Issue with My MSpa?

    Please visit www.zoppinh.com or call 1-833-9677464(ZOPPINH)
    How Long is the Warranty on a MSpa?

    MSpa covers below manufacture warranty period from purchasing date:
    
    12 months for the electric parts
    6 months for the spa pool (Lite/Delight/Comfort Inflatable Spa)
    12 months for the spa pool (Premium/Elite/Concept/Urban/Muse Inflatable Spa/Rigid Wall MSpa)
    24 months for the rigid wall frame
    What is the Serial Number on My MSpa

    The MSpa serial number can be found on the back of your spa's controller or on one of the feet of the engine block.
    Am I Still Covered under Warranty if I Bought My MSpa Second Hand ?

    No. MSpa warranty only applies to the original purchaser and terminates upon any transfer of ownership.

  • Can I Repair My Spa Liner with the Enclosed Repair Kit?

    Yes, some small scratches or holes can be repaired with the enclosed repair PVC swatches. Due to the shipping safety policies, the repairing glue is not included. Please ask for the glues from the service center or simply buy one from a local shop. The surface should be dry and clean while affixing the PVC swatch to the leaking tiny holes or tears. Click here for our repair and how-to videos.
    Why Does My MSpa Look Lopsided?

    The spa pool liner and cover must be extended evenly around when the spa is filled with water. A MSpa must be placed on a completely flat and solid surface. Otherwise it can cause the spa to be lopsided.
    Why can I See Algae in the Spa if I have Used the Spa Regularly?

    The filter pump itself will not prevent algae from growing in the spa water. For better water condition, it is recommended to use the MSpa all-in-one chemical treatment kit and our genuine cleaning accessories or contact our local suppliers for further information.
    Why Does the Air Bubbling Suddenly Stop after Running for 20 minutes?

    The bubbling massage function will shut down automatically after every 20 minutes of operation as a safety precaution. This can be reactivated after 10 minutes by pressing the BUBBLE button again.
    Can I Screw off the Inlet or Outlet of the Spa when It is Filled with Water?

    No. DO NOT try to do any fixing or maintenance before the spa is completely drained. Otherwise it can cause water leakage or electric shock.
    Why is the Filter Button Flashing or Displaying Red?

    The filter cartridge must be cleaned or replaced when you see the FILTER button is flashing or display red. Once this has been done, press the Filter button for 3 seconds to reset the reminder.
    What’s the Error Code E0,E1,E2,E3,E4 Shown on the Panel?

    Please view Error Code chart